訂單常見問題Orders FAQ

如何追蹤訂單?How do I track my order?

訂單出貨後,您將收到包含訂單編號的確認電子郵件。您可以使用訂單編號聯繫客服查詢訂單狀態。

Once your order ships, you'll receive a confirmation email with your order number. You can use the order number to contact customer service for order status inquiries.

我可以取消訂單嗎?Can I cancel my order?

是的,如果訂單尚未出貨,您可以取消訂單。請在配送日期前至少 2 天聯繫客服取消訂單。

Yes, you can cancel your order if it hasn't shipped yet. Please contact customer service at least 2 days before the delivery date to cancel.

如何退貨?How do I return an item?

目前不提供退貨,但支持免費改小手圈大小。如需調整,請透過 WhatsApp(6935 2470)或電郵 crystalthread.hk@gmail.com 聯絡我們。

We do not accept returns at this time, but we offer complimentary resizing to a smaller wrist size. Please contact us via WhatsApp (6935 2470) or email crystalthread.hk@gmail.com to arrange an adjustment.

如果我的訂單損壞或不正確怎麼辦?What if my order is damaged or incorrect?

請立即通過 crystalthread.hk@gmail.com 聯繫我們,並提供您的訂單編號。我們將立即安排更換或退款。

Please contact us immediately at crystalthread.hk@gmail.com with your order number. We'll arrange for a replacement or refund right away.